Sep 21, 2021  
2021-2022 University Student Handbook 
    
2021-2022 University Student Handbook

Information Technology Services



Information Technology Services (ITS) provides technology resources used by ATSU faculty, staff, and students through six distinct service departments. Those groups include administration, communications, network technologies, security, administrative systems, academic technologies, and support services. Support services, your main point of contact, may be reached at 660.626.2200. Students may also enter requests for IT service by accessing the service desk via the my.atsu.edu portal.

Computer and Network Guidelines

ATSU’s computer-related resources (i.e., hardware, software, and various network connections) exist to support activities consistent with the University’s mission in education, instruction, research, administration, and community service. ATSU provides students access to modern information technology to support the pursuit of excellence in these areas.

Use of these resources must comply with the University’s Appropriate Use of Technology Policy (55-103). Among other things, this policy prohibits:

  • violation of copyright and licensing laws, including illegal file sharing and installation of unlicensed software;
  • removal of ATSU owned equipment from campus;
  • installation of equipment intended to extend accessibility to the ATSU network, such as unauthorized wireless access points, hubs, or switches;
  • sharing of ATSU account information;
  • unauthorized access to private information, whether obtained through “hacking” or by “social engineering” methods;
  • attempts to alter system configurations, degrade or disrupt system performance; and
  • storing, printing or displaying any files, materials, or messages of an inappropriate nature.

To read the entire Appropriate Use of Technology Policy (ATSU General Order: 55-103), please see Appendix E.   

Email Guidelines

To facilitate communication throughout the University, ATSU provides email accounts to all students. The primary use of ATSU electronic communication is to support the educational mission of the University and to conduct daily business.

Certain practices related to email are prohibited. ATSU email accounts should not be considered private as they are University property and as such, these email accounts can be reviewed by appropriate personnel as required.

To read the entire Email Utilization Policy, please see Appendix F.    

Service Desk

The ITS Customer Support Center, more commonly referred to as the service desk, is a central point of contact for problems and questions concerning ATSU technology. Service desk support staff will make every effort to resolve a student’s technology issues and answer questions.

Service is available 24 hours a day, 7 days a week, 365 days a year. During normal business hours, the service desk is staffed with internal technicians. After-hours, weekends, and holidays are staffed with a call center partner.

Printing

Students are provided dedicated printers for their printing needs. Students are expected to be cognizant and respectful of both the environment and institutional costs associated with printing and paper waste. There is currently no additional fee for printing. For assistance with this service, please contact the ITS Service Desk.

Contact ITS

Toll-Free Phone: 1.866.626.2878 or 660.626.2200

Submit a Service Desk ticket via my.atsu.edu

Arizona: Building 5850, 1st Floor (across from Student Lounge)

Missouri: George Still Building, Ground Floor

Connect with ITS
its.atsu.edu

facebook.com/its.atsu.edu